With over 40 years of experience in the aviation insurance industry, Martin is our trusted pilot. Driven by a desire to make a difference for customers and employees alike, Martin enjoys spending his days meeting clients who are passionate entrepreneurs in their fields and providing insurance solutions that enable them to excel – when he’s not running the AVRO ship, of course.

Lee spends his days ensuring that the underwriting team has everything they need to be successful, enabling AVRO to drive performance like no other. Dedicated to keeping up with changing trends and staying at the forefront of technology, Lee keeps his finger on the pulse of the aviation industry and equips his team to stay relevant and challenge the status quo.

Krista brings more than 20 years of experience in the aviation insurance industry, spanning between broker and underwriter roles. She leverages her knowledge of risk assessment and industry regulations to offer strategic risk solutions and products to brokers and insureds, helping AVRO to stand out from the crowd. Krista strives to keep up to date with new industry developments and trends, and she empowers those around her to do the same.

Driven by a desire to create seamless and efficient processes for our clients, Michelle represents AVRO Insurance with grace and handles client claims to produce an entirely pain-free experience. Dedicated to self-improvement, Michelle is constantly soaking up new information and absorbing as much as possible from those around her, adding to her already expansive knowledge base.

A valued member of the AVRO team, Katie joined us in 2020 after spending 14 years in the non-profit sector. She keeps our finances up to date with ever-changing technologies and tools and stays ahead of HR legislation, supporting the team in the best way possible. Adaptable, curious, and willing to step outside of her comfort zone, Katie keeps AVRO Insurance running like a well-oiled machine.

James joined AVRO with over 7 years of aviation experience in the technical operations side. As a chief dispatcher with one of Canada’s most respected airlines, he has a comprehensive understanding of all factors that improve safety, efficiency, and compliance of an aviation risk. Having spent the last few years as a broker serving the North American risk management market, his deep industry insights and analytical acumen enable him to provide clients with expert guidance on risk management and insurance coverage.

Saria is a seasoned tourism professional with over 8 years of experience creating exceptional travel experiences and managing portfolios for global brands. Her transition to aviation insurance at Avro reflects a passion for risk management and client protection. Dedicated to enhancing customer experience, Saria navigates the complexities of aviation insurance with diligence and a commitment to learning.

Kalicia joined us with a background in auto insurance, and her hard work and experience contributes to the success of AVRO Insurance on a daily basis. With a keen eye for detail and an appreciation for the small things, she brings a passion to her work that translates into exemplary results and satisfied clients.

Julia comes to AVRO with a background in laboratory medicine, which plays a crucial role driving service excellence. Using her creativity and problem-solving skills, Julia is dedicated to finding innovative solutions that improve workflows and address challenges. She has a strong passion for both efficiency and customer service, which fuels her commitment to delivering exceptional results. Julia’s expertise and proactive approach make her a valuable asset to the AVRO team.

With two decades of administrative experience and a keen eye for detail, Morgan brings a wealth of knowledge and expertise to Avro’s Finance and Claims departments. Her strong skills in organization, project management, and client relations are further enhanced by her background in interior design, which adds a unique blend of creativity and precision to her work.

Laura brings 10 years experience working in the aviation industry. She joins Avro having expanded her passion for aviation into Insurance as a broker, combined with a background in claims administration. Her focus is fostering strong relationships built on trust and transparency in the role she takes on. With a sharp eye for detail and a proven ability to adapt in dynamic environments, she excels in supporting Avro to ensure workflow efficiency, all while taking pride in her work for the goal of client satisfaction.

Having initially joined the AVRO team in data entry, Tom is now a valuable and integral piece of the AVRO culture. He has an eye on the upcoming technologies and changing trends in the aviation industry which, combined with his dedication to learn something new every day, makes Tom a passionate and driven team member who is essential to our success here at AVRO Insurance.